Zylorya Data Privacy Policy

Policy Updated: 31/01/2025

This Privacy Policy explains how Zylorya ("we," "us," or "our") manages, utilizes, and shares personal information collected during your use of our dedicated Shopify application ("the App"). By engaging with the App, you consent to the data practices described within this policy.

Data We Collect

Information via Shopify API Connections

We retrieve the following data through integrations with Shopify's Application Programming Interfaces (APIs):

  • **Merchandise Data**: Accessing and pulling specific product details from connected Shopify merchant stores.
  • **Transaction Records**: Gathering order information, including unique identifiers, product listings, and current transaction statuses.
  • **Shipping Logistics**: Obtaining data related to order fulfillment, such as courier tracking numbers and dispatch specifics.
  • **Client Information**: Collecting shopper data, including names, contact numbers, and delivery locations.

Data from Merchant Customers

We receive limited customer information—specifically names, phone numbers, and shipping addresses—when merchants supply this data through the functionality of our App. This information is shared exclusively for the goal of efficient order handling and delivery. Zylorya does not directly gather customer information from the end-users of Shopify stores utilizing our App.

Payment Information via Stripe

Payment transactions are handled using the Stripe platform. When merchants or their customers process payments through our App, Stripe acquires relevant financial details, including credit card numbers, billing addresses, and transaction specifics. Stripe manages this data according to its own privacy policy, available on their corporate website.

How We Use Your Data

The information we collect serves the following core purposes:

  • **Service Delivery**: Using the data to power and execute the App’s features, which includes handling product catalogs, processing sales orders, and managing delivery logistics.
  • **Communication**: Utilizing contact details to keep merchants informed about App features, necessary updates, and support assistance.
  • **Optimization**: Employing anonymized and aggregated data to continually enhance and improve our App's performance and utility.

Data Storage Duration

We retain collected data only for the necessary duration required to meet the objectives outlined in this Privacy Policy. The specific retention duration is subject to the nature of the data and any relevant legal obligations.

Data Sharing and Disclosure

We commit to never selling or leasing your personal information to external parties. Data may only be shared with third parties under these defined conditions:

  • **Authorized Vendors**: Sharing information with third-party vendors who provide essential services on our behalf, such as payment gateway processing (e.g., Stripe).
  • **Legal Mandates**: Disclosing data when legally compelled to do so, or in response to official and validated requests from public regulatory bodies.

Global Data Processing

Zylorya conducts operations globally, meaning data may be stored and processed in multiple international locations. We implement suitable protection measures to safeguard data whenever it is moved or transferred outside of the user's primary jurisdiction.

Data Protection

We employ established security measures aimed at preventing unauthorized access, misuse, or unintended disclosure of the information we gather. It must be noted, however, that complete security cannot be guaranteed for data transmitted over the internet or stored electronically.

Your Privacy Rights

Depending on your region, you may possess specific entitlements regarding your personal data, such as the ability to inspect, modify, or request the deletion of your records. To exercise any of these rights, please reach out to us using the contact details provided below.

Reach Out to Us

For any inquiries or concerns related to this Privacy Policy or our data management procedures, please contact us at:

Email for Support: support@zylorya.com
Email for Data Requests (Access/Deletion): request@zylorya.com
Company Name: Zylorya
Address: 16192 COASTAL HWY LEWES, DE 19958-3608-920

By proceeding to use our App, you confirm your understanding and acceptance of this Privacy Policy.