Refund and Subscription Cancellation Policy

Last updated: 10/09/2024

At **Zylorya**, we are committed to ensuring your satisfaction with our SaaS offerings available on **Zylorya.com**. This policy clarifies the terms for issuing refunds and managing cancellations for services purchased through Stripe and Paddle.

**1. Refunds**

We process refunds strictly under the conditions detailed below, which differ based on the service and the payment processor utilized.

**A. SaaS Subscriptions**

Our subscription services, which include every plan offered by **Zylorya.com**, are eligible for refunds provided the following criteria are met:

  • **14-Day Refund Window**: A customer may request a full refund within **14 days** following the initial purchase or any subsequent subscription renewal. Refunds are not available after this 14-day period has passed.
  • **Service Utilization**: Refunds are granted only if the service has not been significantly used, or if we cannot resolve major technical flaws that prevent proper access or function.
**B. Refund Procedures via Paddle and Stripe**
  • **Paddle Transactions**: Refunds for subscriptions managed by Paddle can be initiated within the **14-day** period following the purchase or renewal date. Upon approval, the subscription will be immediately terminated, and no future payments will be incurred.
  • **Stripe Transactions**: Similarly, all refund requests for purchases processed through Stripe must be submitted within **14 days**. If your request meets the conditions, the subscription will be canceled, and you will not be charged again.

To start a refund process, please send an email to **support@zylorya.com**. Include your **order number**, the **payment method** used, and a clear **reason** for the request. We typically complete refund processing within 5-10 business days.

**2. Cancellations**

You have the flexibility to cancel your **Zylorya.com** subscription services at any time. This section explains how cancellation works:

**A. Subscription Cancellation Process**
  • **Anytime Cancellation**: You can easily cancel your service subscription through your dedicated account dashboard or by reaching out directly to our support team at **support@zylorya.com**.
  • **Access After Cancellation**: Following cancellation, your access to the service remains active until the end of the current billing cycle. No additional charges will be made unless you choose to re-activate your subscription.
  • **No Refund for Remaining Term**: After the initial **14-day** refund period expires, canceling a subscription does not result in a refund for any portion of the remaining, unused subscription term.
**B. Paddle and Stripe Cancellation Methods**
  • **Paddle Subscriptions**: You can manage and terminate your subscription directly using the Paddle portal provided, or by submitting a cancellation request to our support team.
  • **Stripe Subscriptions**: For services billed via Stripe, cancellations can be managed through your user account interface or by contacting our dedicated support channels.

**3. Free Trial Policy**

If you are utilizing a **free trial**, you must cancel before the trial period ends to prevent the automatic start of a paid subscription and the resulting charges. Once the paid subscription begins, the standard refund and cancellation policies detailed above become effective.

**4. Refund Processing Timeline**

Approved refunds are typically processed and initiated within **5-10 business days**. The refunded amount will be returned to the original payment method used. Please note that the final timeline for the funds to appear may vary depending on your specific bank or financial institution.

**5. Contact Us**

If you have any questions regarding this Refund and Cancellation Policy or require assistance with your active subscription, please contact us using the information below:

  • **Email**: **support@zylorya.com**
  • **Company Name**: Zylorya
  • **Address**: **16192 COASTAL HWY LEWES, DE 19958-3608-920**

We are dedicated to ensuring you have a positive and successful experience with **Zylorya.com** and our services.